This Refund Policy governs all return, exchange, and refund services for orders purchased on goodmoleculesshop.
We strive to provide high-quality skincare products and reliable shopping experience for all global customers.
All products sold on our website are brand new, authentic, and strictly inspected before shipment.
Customers can apply for a refund or return within a valid period if receiving defective, damaged, or incorrect items.
We accept refund applications for products with quality problems caused by production or transportation.
We do not support unconditional returns or refunds for personal dislike, improper operation, or incompatible skin conditions.
Customers need to provide valid proof including product photos, packaging photos, and order information for refund verification.
Our customer service team will review your refund application within 1-3 business days after receiving your request.
Once your refund request is approved, the fund will be returned to your original payment method within 5-7 business days.
We are not responsible for refund delays caused by third-party payment platforms or international banking systems.
Free worldwide shipping service remains valid and will not be deducted during legitimate refund processing.
We reserve the right to refuse unreasonable refund applications that violate this policy.
We reserve the right to update this Refund Policy at any time to meet operational and regulatory standards.
All order transactions on our website are deemed acceptance of our official Refund Policy.
For any refund-related inquiries, please contact our support team via
[email protected].
